23 Jun Are you a client-focused practice?
A client-focused practice is a practice in which each member of the staff team is doing everything they can to add to the client experience. Becoming a client-focused practice will significantly improve client retention and referrals. To successfully make the transition to this type practice, staff members must adopt new habits and behaviors. This will occur only if the practice’s goals and client experience protocols are consistently reinforced with the team. This can be accomplished through three simple mechanisms: Team Meetings: Regular team meetings (e.g. every one to two months) are...