07 Mar Managing Conflict Between Co-Workers
By: Terra Shastri, Ontario Veterinary Medical Association “Can you believe Kelly did that? I mean – who does she think she is, the queen of this clinic?” For over a year, Kelly and Chris have not been getting along but now it’s growing out of control. The team is divided, as some team members are feeling uncomfortable with the backstabbing comments. Some staff are trying hard not to pick sides, while others are starting to participate in the conversations that occasionally get interrupted by a client walking through the clinic door....