IVMA Blog

It is an unfortunate reality that many clients don’t book an appointment until their pet is truly ill. In this day and age people are busy and they simply forget to schedule that annual exam or wellness visit. Sure, you may send a postcard every year, but who is to say those don’t end up with all the other junk mail…you know, in that drawer, pile, or dare I say trash (come on you know you do it too). Perhaps the veterinary profession should steal a play from the handbook dentists’...

A client-focused practice is a practice in which each member of the staff team is doing everything they can to add to the client experience.   Becoming a client-focused practice will significantly improve client retention and referrals.   To successfully make the transition to this type practice, staff members must adopt new habits and behaviors. This will occur only if the practice’s goals and client experience protocols are consistently reinforced with the team. This can be accomplished through three simple mechanisms: Team Meetings: Regular team meetings (e.g. every one to two months) are...

X
X