Speaker: Dr. Heidi Hulon
Given the changing dynamics of interacting and communicating with clients, this presentation discusses how to create a more positive and fruitful interaction for all. As the human animal bond has become more crucial and precious in people’s lives due to limited social interactions, its potential loss and even temporary separation create fear, anxiety, and stress in owners. We will discuss the biology/psychology of fear, anxiety and stress, how to understand it and alleviate it for better outcomes for all involved – pet, owner, and veterinary team.
Speaker: Terry O’Neil – Katz Sapper Miller
This presentation discusses lessons we learned and how the profession has changed, including financial trends and opportunities.
Speaker: Dr. Wendy Hauser
Description: “Slow Down to Speed Up: How to Create Practice Efficiency”
The pressures of the COVID pandemic influenced and changed how veterinary hospitals conducted business. In veterinary hospitals, the pandemic unmasked operational inefficiencies. What had been inconvenient before became painful and unpleasant during the pandemic. In this webinar, we will explore factors that drive hospital inefficiency and introduce solutions to help create effective hospital processes.
Mr. Darren Osborne
Dr. Wendy Hauser
Sponsored by: ASPCA Pet Health Insurance
Speaker: Dr. Wendy Hauser
Communicating the Cost of Care
Veterinary teams’ abilities to help pets stay healthy depends on their skills in effectively partnering with clients. During this webinar, participants will learn basic skills to help them communicate more effectively with clients and build better relationships. Attendees will learn why it is important to talk about the cost of pet health care, including how clients want to receive this information. Barriers to having these conversations with clients will be explored, and methods to effectively discuss cost solutions with clients will be examined.
Speaker: Makenzie Peterson
Trying to shift or change a practice culture is a long, arduous process, but worth the energy and effort to build a more resilient profession. Not only does this improve retention, it also improves morale and diminishes workplace burnout. This workshop will cover the top models for organizational culture change, how to incorporate multiple stakeholder needs, and navigating barriers to change such as; closed attitudes, counterproductive change dynamics, and lack of expertise. Participants will leave with an awareness and an intellectual framework to think more critically about how to achieve a culture of wellbeing in their practices and build more collective resilience in veterinary medicine.
Dr. Quincy Hawley
Speaker: Dr. Quincy Hawley
Veterinary medicine is supposed to be ENJOYED and not painfully and resentfully ENDURED! Yet, due to challenges that can occur at home and in vet med (and now, with a Super-Sized side of COVID), we can sometimes find ourselves resentful of our choice to become veterinary professionals, and frankly, just not having a good time. Even more frustrating, we can sometimes find ourselves suffering from burnout as we try to live our passion and dream of serving animals and humans. However, it doesn’t have to be this way because we can choose to live lives of inner peace and fulfillment both at home and at work/school. In this 50-minute breakthrough session, you’re going to discover exactly how to do that!
In this talk, you will discover a 5-Step formula that can lead you to a life of your own design, which is free of burnout, and you can achieve this without settling AND without having to leave the profession! You will be provided with some evergreen wellbeing strategies and principles that will undoubtedly stand the test of time. Regardless of your current circumstances, conditions, and veterinary/non-veterinary related
situations and life events, this 5-Step formula is the key to prioritizing, cultivating, and maintaining your wellbeing!
At the completion of this talk, you will feel confident in your ability to prioritize your own wellbeing while maintaining your role as a veterinary professional The method is simple but not easy. It begins with understanding and utilizing this 5-step formula! Reach your potential! Love
your Life! Love your Veterinary Career! You’ve got this!